UnidosUS
Washington, D.C.
Team
- 3 Full-time officers
Hours
- 5000 hrs/year
Scope
- Concierge security service
- Unarmed
- No non-lethals
- Front desk post
- Visitor access and control
- Building roving patrol
- Customer service and assistance
- Prepare written reports after incidents or shifts
- Answer phones/assist with general inquiries
- Receive and log deliveries
“It makes me feel proud that we selected a group that cares about providing first-rate security.”
Janet Firth, Deputy Vice President of Real Estate and Facilities
The situation
Unidos operates in a highly visible and unpredictable environment in Washington, DC a few blocks from the White House. Security there is essential. Yet prior to Hana, Unidos’ security operation was failing at the most basic level.
Guards lacked professionalism, consistency, and accountability. As Janet Firth, Deputy Vice President of Real Estate and Facilities, described, “I would observe on video that the guards were sleeping. They would go to their car outside and sleep!”
There was little pride in the role.
“They were irritated to be there and would not greet individuals, as if they were annoyed people were coming in the building.”
Procedures were inconsistent and basic systems—like package handling and visitor management—lacked structure. The result was daily disruption.
Unidos needed more than guards. They needed peace of mind.
The solution
From day one, the focus was on establishing structure, accountability, and a visible standard of professionalism.
Hana implemented disciplined access control procedures, restructured how the front desk operated, and introduced systems for managing packages and visitor entry.
At the same time, Hana elevated the role of the officer from passive presence to active professional. Officers were expected to be capable of supporting daily operations as well as high-profile events involving VIP guests, crowd management, and coordinated arrival/departure logistics.
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Hana also improved situational awareness across the property by optimizing camera positioning and maintaining visibility even outside standard hours. More importantly, their personnel became deeply familiar with the building and its occupants.
The results
Where there had been daily issues, there was now consistency and control. Where there had been frustration, there was now trust.
Janet sums it up:
“Sometimes people view security as a nuisance. Our organization now uses it as an important element of what we provide not only for our employees and staff, but for our visitors and contractors.”
In a matter of days, Hana changed how Unidos experienced security service from everyday workplace operations to high-profile events and guest management. Security became an integrated, valued part of the workplace rather than a necessary inconvenience.
“It gives you a feeling of safety, security, peace of mind. It’s one thing you don’t have to worry about.”
Employees feel safer. Leadership feels confident. The environment is calmer and more professional.
